No diagnosis
Pain and trauma get urgent copy or a first-available request. The bot does not guess what’s wrong.
A chatbot that knows your hours, not the entire internet.
It answers from this practice’s hours, services, and insurance list. It will not diagnose, plan treatment, or write into your scheduler.
Widget in context
willowcreekdental.example
Willow Creek Dental
BookFamily dentistry by the creek.
Saturday hours 8–1. New patients welcome.
Ask DentalChat
Willow Creek Dental
1
Good evening — Willow Creek Dental is closed. We open Saturday at 8. I can take an appointment request.
9:02 PM
Do you take Delta Dental?
9:03 PM
2
Yes — we accept Delta Dental PPO. We verify benefits at the visit.
9:03 PM
3
Are you a new patient, or have you been here before?
9:03 PM
New patient. Tuesday or Thursday morning, cleaning. Jane Martinez, 555-018-4412.
9:04 PM
4
I’ll email the office: Jane M., new patient, Tue/Thu morning, cleaning, cell ending 4412.
9:04 PM
5
We’ve emailed the office. This is not a confirmed appointment yet.
9:05 PM
Ask DentalChat
Willow Creek Dental
Good evening — Willow Creek Dental is closed. We open Saturday at 8. I can take an appointment request.
9:02 PM
Do you take Delta Dental?
9:03 PM
Yes — we accept Delta Dental PPO. We verify benefits at the visit.
9:03 PM
Are you a new patient, or have you been here before?
9:03 PM
New patient. Tuesday or Thursday morning, cleaning. Jane Martinez, 555-018-4412.
9:04 PM
I’ll email the office: Jane M., new patient, Tue/Thu morning, cleaning, cell ending 4412.
9:04 PM
We’ve emailed the office. This is not a confirmed appointment yet.
9:05 PM
1. After-hours greeting
Practice name and next open time — Saturday at 8.
2. Insurance from this practice
Yes — we accept Delta Dental PPO.
3. New vs. existing
The bot forks before it collects a time window.
4. Appointment details
Name, phone, preferred window, reason chip.
5. Confirmation
We’ve emailed the office. This is not a confirmed appointment yet.
Four conversations it can finish
Hours & directions
Are you open tomorrow?
7:41 AM
Tomorrow is Saturday — we’re open 8 to 1. We’re at 410 Willow Creek Rd, with parking behind the office.
7:41 AM
Want me to email the office a Saturday morning request?
7:41 AM
Yes — new patient cleaning.
7:42 AM
I can do that. What’s your full name?
7:42 AM
Insurance
Do you take Delta Dental?
12:08 PM
Yes — we accept Delta Dental PPO. We also see Cigna and cash-pay patients.
12:08 PM
We verify benefits at the visit. I can’t quote what you’ll owe in chat.
12:08 PM
That’s fine. Can I request an exam?
12:09 PM
Yes. I’ll collect a few details and email the front desk.
12:09 PM
Services
Do you do whitening and Invisalign?
4:16 PM
Yes. Willow Creek offers preventive cleanings, new-patient exams, whitening, and Invisalign consults.
4:16 PM
A consult is a visit to talk options — not a treatment plan in this chat.
4:16 PM
Whitening, then.
4:17 PM
I can email a whitening request. New patient or existing?
4:17 PM
After-hours pain
I chipped a tooth tonight. What should I do?
9:11 PM
I can’t diagnose. If this is severe swelling, trouble breathing, or uncontrolled bleeding, call 911 or an ER.
9:11 PM
For a chipped tooth, save any fragment, rinse gently, and avoid chewing on that side.
9:11 PM
We’re closed now. I can email a first-available emergency visit request for when we open Saturday at 8.
9:12 PM
Please do that.
9:12 PM
The bot does not diagnose. It routes to emergency copy or an appointment request.
Appointment email, field by field
Chat recap on the left of the patient's night. The email the front desk receives on the right — name, phone, window, reason chip, request ID.
01
Chat
02
Details
03
Confirm
04
Email the office
05
Staff books the chair
The patient confirms in chat. DentalChat emails the practice inbox you set at signup. Staff still places the chair time in your existing scheduler — DentalChat does not own the book in v1.
- Subject — name, window, new vs. existing.
- Body — phone, optional email, reason chip, request ID, timestamp, source URL.
- Reply-To — patient email if they left one; otherwise call.
- Transcript — last 8–10 bubbles, not the whole night.
InboxGmailappointments@willowcreekdental.example
To: appointments@willowcreekdental.example
Subject: New appointment request · Jane M. · Tuesday or Thursday morning · New patient
Reply-To: jane@example.com
Name · Jane M.
Phone · (555) 018-4412 (ending 4412)
Email · jane@example.com
Patient · New patient
Window · Tuesday or Thursday morning
Reason · Cleaning
Request ID · DC-1842
Submitted · Saturday 9:14 PM
Source · demo · https://willowcreekdental.example/
Transcript excerpt would include the last 8–10 bubbles from the widget on https://willowcreekdental.example/.
What it will not do
No PMS write-back in v1
Open Dental and Dentrix stay yours. Staff still places the chair time after they read the email.
Not a confirmed appointment
Every send says so in the thread. The front desk confirms. DentalChat does not own the book.
Next — not shipping: patient SMS receipts, PMS write-back, staff nags.
How you go live
01
Paste a snippet on the practice website.
02
Config: hours, services, insurance list, the inbox that receives requests.
03
Test on a Demo-style preview as if you were the Saturday-night patient.
04
Turn it on. Early customers talk to the founder — not a six-month install.